EXPERIENCES
Background & Expertise
Professional Experiences
IT Customer Support Technician
Northeastern University
Boston, Massachusetts
Jan 2022 - Jun 2022
-
Supported more than 500 customers with technical solutions over the phone with a customer satisfaction rating of 4.7/5.0
-
Maintained customer accounts by reviewing and updating confidential information on the database using ServiceNow and PowerBI
-
Provided technical support to campus networks and technology through the Info Commons desk, incoming calls, emails, and chats
Associate Operations Manager
Jan 2021 - Aug 2021
Manufacturing Engineer
Mar 2018 - Dec 2020
Newark, California
-
Installed Real-Time Locating System (RTLS) in a 30,000 sq.ft. factory floor to perceive real-time contextual assets data to maximize business production time by improving the throughput of product/service flow and avoiding non-value added tasks
-
Accelerated inventory operations by developing dashboards to search and locate each part inside the warehouse using RTLS
-
Developed dashboards to assess and determine forecast accuracy, as well as to optimize and affect inventory stocking
-
Expanded the use case of RTLS technology for contact tracing application that traces people who were in contact with the infectant
Coimbatore, India
-
Identified inventory inconsistencies and offer solutions to complicated problems by employing quantitative data and Excel Pivot Tables to speed material delivery and engage with cross-functional teams
-
Built an inventory model using demand analysis for effective procurement decisions, lowering inventory holding costs by 11%
-
Responsible for forecasting 400 product consignments sold to 200 customers worldwide. Increased forecast accuracy by 15%
-
Optimized raw material usage by implementing Kanban & 6S lean methods, fortifying profit by 4%
-
Managed 8 direct reports in 4 functional departments: demand planning, materials management, warehousing and transportation
-
Suggested the procurement team by utilizing Gantt Charts to assist the company in selecting the best polyester manufacturing equipment worth 800K$ in accordance with ISO and cGMP criteria through practical market analysis
-
Streamlined and reduced supply chain throughput cycle time by 10%
Academic
Internship
Experiences
Robotic Research Engineer Intern
Jun 2019 - Jul 2019
Renewable Systems Engineer Intern
May 2018 - Aug 2018
Singapore University of Technology and Design
Singapore
-
Developed a magnetic wheel mechanism for the contact traction forces in a ship hull cleaning robot that is used to control biofouling
-
Designed and prototyped a glass cleaning robot to perform vacuum pressure testing and improve vertical motion performance
Evergreen Solar Systems
Coimbatore, India
-
Led a team of four engineers to build 1kW portable off-grid solar unit, which was then deployed in a government-aided rural school
-
Architected hexagonal shaped solar panels which increase solar cell density and minimize packing costs by 10% per solar panel
-
Reduced solar battery discharge wastage by 20% by replacing lead acid batteries with lithium ion batteries